Boat Tours Today
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Terms and Conditions

 1. Booking and Reservations

  • Availability: All tours are subject to availability.
  • Confirmation: Booking is confirmed upon receipt of full payment or as otherwise specified during the booking process.
  • Accuracy of Information: Accurate and complete information must be provided when making a reservation.
  • Age Restrictions: Passengers under 18 must be accompanied by an adult, and some tours may have additional age restrictions.
  • Booking Modifications: Changes may be allowed up to 1 Day before the tour, subject to availability and potential fees. Refer to the Cancellation Policy for details.

2. Payment

  • Payment Due Date: Full payment is due at the time of booking.
  • Currency: All payments are processed in [USD].
  • Late Payments: Failure to pay on time may result in cancellation.
  • Surcharges: Applicable surcharges are in addition to advertised rates.
  • Fees and Taxes: All applicable fees and taxes are included unless stated otherwise.

3. Cancellations and Refunds

  • Cancellation by Customer:
    • Cancellations made 5 Days or more prior to the tour are eligible for a full refund.
    • Cancellations made within 3 Days but at least 1 Day before departure may receive a partial refund.
    • Cancellations made within 24 Hours of departure Are Not eligible for a refund.
  • Cancellation due to Weather: Full refunds are issued if a tour is canceled due to unsafe weather.
  • Cancellation by Company: Tours may be canceled or rescheduled due to unforeseen circumstances like severe weather or mechanical issues. In such cases, an alternative date or a full refund will be offered.
  • Refund Processing: Refunds are typically processed within 3-5 Days to the original payment method.

4. Safety and Conduct

  • Compliance with Instructions: All instructions from the crew for safety must be followed.
  • Assumption of Risk: The inherent risks of boating activities are acknowledged and assumed, including those related to equipment, marine life, and entering/exiting the water.
  • Physical Fitness: Confirmation is required that you are physically fit for the tour activities, and it is understood that Boat Tours Today is not responsible for issues arising from medical conditions.
  • Behavior and Code of Conduct: Responsible behavior and respect for others are expected. Disruptive behavior, including excessive alcohol consumption (unless permitted), may result in removal from the tour without refund.
  • Limited Medical Facilities: It is understood that the boat has limited medical facilities.
  • No Rescue Guarantee: Safe rescues or first aid are not guaranteed.
  • Parental Consent for Minors: It is agreed not to sue or hold harmless the Provider for claims stemming from the ordinary risks of the activities, on your behalf and for any child.

5. Limitation of Liability

  • Disclaimer: Boat Tours Today is not liable for injury, death, property damage, or losses from participation, except for gross negligence or intentional misconduct.
  • Waiver of Claims: Claims against Boat Tours Today and its affiliates for injury, damage, or death are waived.
  • Indemnification: You agree to indemnify Boat Tours Today against third-party claims arising from tour participation.

6. Photography and Media

  • Authorization for Use of Images: Authorization is granted for the use of your image in photos/videos taken during the tour for promotional purposes without compensation.
  • Third-Party Use: Media may be used for personal, non-commercial purposes, but commercial use requires consent.

7. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by Florida law.
  • Jurisdiction: Any litigation will be brought in Florida.

8. General

  • Entire Agreement: These Terms constitute the complete agreement regarding your booking.
  • Severability: If any provision is invalid, the others remain in effect.
  • Amendments: These Terms may be updated at any time, and you are responsible for reviewing the current Terms before booking.

By proceeding with a booking, it is acknowledged that you have read, understood, and agreed to these Terms and Conditions.
 

Boat Tour Terms and Conditions

 This policy outlines the terms and conditions for requesting a refund or exchange for Boat Tours Todays services. We are committed to customer satisfaction and strive to ensure a positive experience with every service we offer. Eligibility for Refunds:

  • Service Satisfaction Guarantee: If you are not satisfied with the service provided, you may be eligible for a refund or exchange, subject to the terms below. 
  • Defective or Unsatisfactory Service: If the service provided is defective, incomplete, or otherwise does not meet the agreed-upon specifications, you may be eligible for a refund or a corrected service at no additional cost. 
  • Cancellation of Service: If you need to cancel a service appointment, please refer to our cancellation policy below. 

Refund and Exchange Process:

  1. 1. Notification: To initiate a refund or exchange, please notify us within 5 days of the service completion date. You can notify us through email, phone, (Ameerzalzala@yahoo.com)(571-276-6873)
  2. 2. Review and Assessment: We will review your request and assess the situation to determine eligibility for a refund or exchange. 
  3. 3. Resolution: If your request is approved, we will Issue a Full Refund Or If The Request Is Filed Before The 5 Day Deadline You Are Eligible For A Reschedule Or A Booking Credit Equal To The One Purchased . 

Cancellation Policy:

  • Cancellation Window: You may cancel a scheduled service appointment without penalty up to 5 days before the scheduled date.
  • Late Cancellations: Cancellations made within 3 days of the appointment may be subject to a cancellation fee of 50%].
  • No-Shows: Failure to show up for a scheduled appointment without prior notification Will result in forfeiture of payment. 

Fees and Charges:

  • Restocking Fees: If Any Items Are Damaged Within The Duration Of Your Trip, You Are Subject To Replacements For Those Items. 
  • Cancellation Fees: You May Cancel Your Trip And Receive a Full Refund Within 5 Days Of Your Trip. If You Choose To Cancel Within 3 Days Of Your Trip, You Are Subject To a 50% Refund.  
  • Other Fees: Taxes. 

Exclusions:

  • Services rendered completely: Once a service has been completed to your satisfaction, and no issues have been reported within the specified timeframe, refunds will not be issued for subjective dissatisfaction. 
  • Change of mind: Refunds are not offered for a simple change of mind after the service has been provided. 

Important Notes:

  • Contact Information:.Please direct all inquiries regarding our return and refund policy to AmeerZalzala@yahoo.com (571-276-6873) 
  • Policy Updates:.This policy is subject to change. Please refer to the latest version available on our website or in your service agreement. 
  • Legal Compliance:.This policy is designed to comply with applicable laws and regulations in Clearwater Fl. 

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